The POD Collective Privacy Policy
The Pod Collective ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [insert website address] or use our serviced apartment rental services in India. By using our services, you consent to the practices described in this policy, which are in compliance with the Indian Information Technology Act, 2000, and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (SPDI Rules).
Information We Collect:
• Personal Information: Name, age, gender, address, email address, phone number.
• Sensitive Personal Data or Information (SPDI): Passport or government-issued ID details, financial information (credit card details, bank account details), physical, physiological, and mental health condition, sexual orientation, medical records, and biometric information. (Note: We will only collect SPDI with your explicit consent and for lawful purposes.)
• Booking Information: Dates of stay, apartment preferences, special requests.
• Website Usage Information: IP address, browser type, pages visited, and other data collected through cookies and similar technologies.
• Communication Data: Records of correspondence with us.
• Other information: Any other information you may voluntarily provide to us.
How We Use Your Information:
We use your personal information for the following purposes:
• To process and manage your serviced apartment bookings.
• To communicate with you regarding your reservations and inquiries.
• To process payments and prevent fraud.
• To improve our website and services.
• To comply with legal obligations in India.
• To send you promotional offers and marketing communications (with your consent).
• To ensure the security of our properties and guests.
• To comply with KYC and other legal obligations as per Indian Law.
Information Sharing:
We may share your personal information with:
• Third-party service providers who assist us with payment processing, website hosting, and other business operations.
• Law enforcement or government authorities when required by Indian law.
• Our business partners for marketing purposes (with your consent).
• In the event of a business transfer, such as a merger or acquisition.
• Regulatory bodies as per Indian Law.
Data Security:
We implement reasonable security practices and procedures as required by the SPDI Rules to protect your personal information from unauthorized access, disclosure, or alteration. We maintain physical, electronic, and procedural safeguards.
Data Retention:
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by Indian law.
Your Rights (under Indian Law):
You have the following rights regarding your personal information:
(1) Right to access: You may request access to the personal information we hold about you.
(2) Right to correction: You may request that we correct any inaccurate or incomplete information.
(3) Right to withdraw consent: You may withdraw your consent to the processing of your SPDI at any time.
(4) Right to grievance redressal: you can contact the grievance officer listed below.
Cookies and Tracking Technologies:
We use cookies and similar technologies to collect website usage information. You can manage your cookie preferences through your browser settings.
Changes to This Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
Grievance:
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the email for grievance addressal is as follows: grievance@thepodcollective.in
DCB630, DLF Cybercity, Chandaka Industrial Estate, Patia, Bhubaneswar – 751024
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